Investigation into the process of providing office accommodation for national state departments in South Africa

摘要

The National Department of Public Works has the responsibility of providing office accommodation toall state departments nationally, The objectives of the paper are to establish a base for evaluating theperformance of the process and secondly investigate the performance against this base. Criticalsuccess factors were found to be: Better site search and space management, Effective maintenancepolicy, Extensive feasibility studies, Standardised lease agreements, Effective property management,Sustainable site procurement and Client-driven service delivery. In the performance evaluation it wasfound that turn-around times were poor due to lack of resources, asset registers were incomplete, thefrequency and quality of maintenance services rendered were unsatisfactory, and the implementation ofPublic Private Partnerships (PPPs) in the procurement of new sites were not seen as adequate partlydue to political pressures.